This EmergencySupport Technical Support Privacy Policy is deemed to demonstrate that our customers’ (collectively “you” or “your”) privacy is one of EmergencySupport’s cardinal objectives, especially when accessing and using our support services. It sets forth the manner and legal commitments which EmergencySupport agrees to maintain in collecting, processing and (where applicable) disclosing information from users of our support tools.
By creating a support request in EmergencySupport via chat, phone or request submission form, you agree to the practices described in this Privacy Policy.
EmergencySupport collects and stores PII when you register a new account in EmergencySupport Support Ticketing System by submitting us a request. By definition, Personally Identifiable Information is any information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
When registering an account in EmergencySupport Support Ticketing System and during your use thereof, EmergencySupport collects and stores the following information for the sole purpose of setting up and maintaining your account in Emergencysupport Support Ticketing System (the “Purpose”):
EmergencySupport does not forward any PII (especially email addresses) to third parties without your express permission, unless bindingly and mandatorily required by the applicable laws or prosecution authorities.
EmergencySupport collects and stores information about how and when you use the EmergencySupport Technical Support Ticketing System, Phone and Chat service, such as login times, interaction transcripts, call recordings and server access details.
If the request is in any form created on behalf of your end-users (here and after – “Customers”) you confirm that this policy is conveyed and confirmed by them.
To comply with GDPR terms, EmergencySupport does not allow utilizing Carbon Copy field (CC) on support webform as its required have explicit consent from any person to provide his/her personal data to EmergencySupport.
A cookie is a piece of data stored on your computer, tied to information about you. EmergencySupport may use all kinds of cookies. This may either include cookies which terminate and the erase once you close your browser or log out or cookies stored on your computer for an extended timeframe.
EmergencySupport uses cookies on the EmergencySupport Support Ticketing System or Live Chat websites for the following purposes:
Cookies used on the EmergencySupport Support Ticketing System or Livechat websites do not contain personally identifiable information (PII).
You can block cookies in your web browser’s preferences, though this might disable certain features that you may find convenient.
EmergencySupport may use your information as follows:
In order for EmergencySupport to execute its business processes in a convenient and optimal manner, it may be necessary for certain data to be processed by trusted support tools enclosed but not limited to ones below:
These support tools may send email or conduct other activities on behalf of EmergencySupport. However, EmergencySupport only shares such information needed to serve the specific purpose for which these tools were engaged. EmergencySupport ensures that these tools are under similar obligations to maintain confidentiality as EmergencySupport’s own employees are and that they will handle your information in the way and to the extend as EmergencySupport itself is permitted to. EmergencySupport does not allow them to use your information for any unauthorized purposes.
You may access and update your account information anytime, to change, correct or delete your name, e-mail, or company name, by logging into the EmergencySupport Support Ticketing System and opening your account properties.
EmergencySupport only maintains your PII for as long as it is required to provide the requested technical support services.
EmergencySupport will retain your user account and PII associated with it for as long as any of the following conditions apply:
When your PII is no longer needed to serve the purpose of its collection, EmergencySupport periodically removes the data by terminating the user account and wiping out PII associated with it.
If you wish to terminate your account immediately, you may send us a termination request from the email address associated with your EmergencySupport Support Ticketing System account. The same shall apply if you would like to transfer the information shared with Plesk to 3rdparty.
EmergencySupport will only disclose your information abroad if it is necessary for the intended purpose. All recipients of information are asked to agree by contract that they will observe the then-current internationally-accepted data protection regulations. In general, it is EmergencySupport’s primary data-protection goal to limit cross-border exchange of information (especially from Europe to the USA) to its absolute required minimum. If the information that you share with EmergencySupport contains PII of individuals from the European Economic Area (“EEA”), you agree that you have the legal authority to transfer the PII to EmergencySupport, including the transfer to countries where the privacy protections and rights of authorities to access personal data may not be equivalent to those in the EEA.
EmergencySupport reserves the right to update this Privacy Policy from time to time. We will provide a short summary of changes and latest revision date at the end of the document and encourage you to review this policy from time to time.
By continuing to use EmergencySupport Support Ticketing System, phone support and/or LiveChat after we update our Privacy Policy, you accept the revised Privacy Policy.
If you do not agree with the updated terms, you may request account termination as specified above.
If you have questions about this Privacy Policy and the procedures in use, you may contact us at andrew ( at ) emergencysupport.us
This Privacy Policy has version 1.01 and was last updated on 2018-02-27.
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